direct, personal surveillance? A. Behavior control C. Preliminary control B. Output control D. Impersonal control
8. JIT is also called a _______ system because items are produced or ordered only when they’re needed by the next stage in a production process. A. demand push C. supply push B. demand pull D. supply pull
9. A department manager is attempting to motivate employees by moving them from one job to another. What is this strategy called? A. Job enlargement C. Job rotation B. Job enrichment D. Job justification
10. Which statement is most accurate regarding reinforcement theory? A. Attainable goals lead to high levels of motivation under certain conditions. B. Perceptions of unfairness are viewed as punishments and reduce productivity. C. Management style is based on the extent to which worker behaviors are reinforced. D. Positive and negative reinforcers motivate a person to behave in a certain way.
11. What type of budgeting requires each manager to justify an entire budget request in detail? A. Zero-base budgeting B. Capital budgeting C. Revenue and expense budgeting D. Balance sheet budgeting
12. Controls designed to identify existing problem before they get out of hand are called _______ controls. A. concurrent C. postaction B. preliminary D. budgetary
13. One of the most popular approaches to implementing TQM is the _______ method. A. Raven C. McClelland B. Carter D. Deming
14. Harry Leggett has worked for Stanley Industries for a number of years. He has

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