part, creatures of habit and follow daily routines. When change occurs, our activities and thought patterns are disrupted. Describe a situation where you or someone you know was resistant to change as identified in one of following areas:
Self-interest Lack of understanding Lack of trust in management Differing assessments of the need for change Low tolerance for change
Explain whether the resistance to change was caused by an internal or external factor. Using Kotter’s theory for change, provide a plan for overcoming that resistance. What will be done and how will you know that the plan has worked?
. What theory of management does this statement describe
When a manager performs symbolic duties as the head of an organization, that manager is called a A. spokesperson. C. leader. B. figurehead. D. liaison.
2. What is one characteristic of the Industrial Revolution in America? A. The farming society grew to greater numbers. B. The movement lacked an adequate means of communication. C. Inventions allowed industries to locate in new areas. D. Water and horse power were important elements of its success. The controlling-authoritative manager believes that most employees don’t like to work and will work at the required level of productivity only if they’re forced by threat of punishment.
3. What theory of management does this statement describe? A. Theory X C. Systems theory B. Theory Y D. Contingency theory
4. What management theory was proposed in contradiction and

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