To: B&C Electronics From: Subject: Headphone malfunction Date: August 4,2013 I am a frequent customer at your store, and I recently purchased a pair of headphones from your Phoenix location on August 4th 2013. After my purchase, a Headphone Pro2000 (#23423), I came across a small problem. I believe the headphones are faulty. The headphone set I purchased was only functional from one earpiece. Then it stopped working two hours after my purchase when I connected it to my phone. So I tried it with another cellphone, which I thought would solve the problem, but it seems to be a problem in the headphone. I don’t think this is reasonable since I have just purchased this item. Therefore, I decided to return the item in the mail. I read the warranty and understood that I could return them if there were a problem and receive a replacement free of charge. I mailed the headphones back on August 6th with a letter explaining the problem and asking for a replacement. That was three weeks ago and I have not heard back from you yet. I hope a replacement will be sent to me soon since I am sure you have not meant to have this issue. Now that I have brought this to your attention I expect that you will resolve this quickly since I know your shop has a good reputation. The headphone set was sent to your address in Phoenix, I await your prompt reply. Sincerely, Writing Assignment: Adjustment Email You are a Customer Service Manager with B & C Electronics. Write an adjustment email in response to the complaint letter you wrote for your previous assignment. Please refer to the strategies for writing professional emails (focused subject line, salutation, set of well-developed paragraphs, complimentary close, signature block) and for adjustment letters discussed in class. In particular, remember the following: Consider the adjustment letter as an opportunity to build customer loyalty. Empathize with the customer’s frustrations. Explain your company’s policies. Take steps to repair the relationship. Close in a courteous manner that expresses your appreciation of the customer’s business. # I Need the same first letter as the first one but as a Service Manager with B & C Electronics company who want the satisfaction of the customer and replacement for a new headphones