Find academic article which covers the evaluation of quality in a service setting. Its vital that you use an academic articale
1-For your chosen article make notes on the following?
A-The time, place, and service under consideration(your article)?
B-The approach used to evaluate the service and method (what method they use)?
C-The reasons given for using this approach(why they used this method)?
D-The practical requirements for using this method(if you want to use the method what do you need)?
i.e. any of the following: access to whom, time commitment, skills, sampling, cost implication
Assessment criteria?
_you will show confidence with the subject, able to discuss freely and illustrate the theory with example. Minimal references
_ability to make constructive and critical points
_supportive and attentive to peers,