Control Charts

Describe the methodology of constructing and using control charts. Include in your discussion 1) what one should look for in interpreting control charts 2) the possible causes of different out-of-control indicators (provide 3 example). Required Text
Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage. ISBN: 9780324783209
Vajcnerova, I., & Ryglova, K. (2010). The application of quality management principles into the management of the destination. The Business Review, Cambridge, 16(1), 306-311. Retrieved from ABI/INFORM Global. (Document ID: 2214758891).
West, J. (2008). ISO 9001 and advantage in the marketplace. Quality Progress, 41(4), 73-76. Retrieved from ABI/INFORM Global. (Document ID: 1482185281).