How has New Public Management transformed the management of public services? Has it led to a convergence between the public and private sectors?2. It is often claimed that public services are on a path to privatization since the introduction of New Public Management. What is the evidence for such a claim and what does the future look like?3. How has progressive governance transformed the way public services are managed?4. How can Public-Private Partnerships impact on the culture and identity of public service workers?5. How have performance management and audit systems changed on the organisation of public services? Have they led to performance improvements?6. How and why do public service professionals make it difficult to manage public services?7. How have management practices more commonly associated with private business or manufacturing contributed to the modernisation of public services? Discuss your answer with reference to either Lean Thinking or Knowledge Management in one public service area.8. What does the future of public service management look like? Discuss your answer comparing planned reforms in two public service areas, e.g. health and education.Note that the questions are attached to certain lectures and therefore certain reading lists so not all the reading attached or suggested needs to be done, only the ones related to the question and lecturesLecture 1: Introduction to Public Services Management
Lawton and Rose Chapter one FileLecture 2: From Public Administration to New Public Management
An era of change File
Hood (1991) A public management for all seasons? File
Ackroyd From public administration to publicLecture 3: From new public management to progressive governance
Flynn Chapter 11 Markets File
Dunleavy new public management is dead FileLecture 4: A spotlight on governance
Osborne governance File
GREAT PAPER! hartley innovation in governance and public servicesLecture 5: Partnerships and collaboration in public service
OFlynn The Cult of collaboration File
Emerson et al., An Integrative Framework for Collaborative GovernanceLecture 6: Performance Management & Audit in Public Services
The Audit Explosion Michael Power (2005) File
Hood Whats measured is what matters File