Investigative Report and News Release
1. Oh, no! Something has gone terribly wrong with one of the products or services your organization provides. Write up an incident report about what happened. This type of document is modeled in the textbook on page 214.
2. You’ve identified and corrected the problem. Now it’s time to win back your patrons. Write a news release explaining how the situation has been resolved. News release models can be found on pages 202 and 205.