As a change agent, the consultant plays many roles, discovers problems and challenges, collects data, provides feedback to the client, and often assists with implementation. Broadly, the consultant’s role would be that of an expert, a pair-of-hands, and a collaborator. How a consultant handles responsibilities in these roles dramatically impacts the probability of a successful intervention.
Review your prescribed text and articles related to the roles of a consultant and review any experience you have had in the role of a change agent. Keeping these in mind, discuss the following: