Part one:
Do you use excuses? As a leader how would you respond?
The kaizen philosophy seeks to encourage suggestions, not to find excuses for failing to improve.  Typical excuses are, “If it’s not broken, don’t fix it,” “I’m too busy to work on it,” “this is how we have always done this,” and “It’s not in the budget.”  Think of at least 3 other excuses people give for why they don’t try to improve.
As a leader, how might you respond to 3 of 4 of these statements? 

Part two:
Ask three questions related to topic with content.