Paper instructions:
Resources: Implementing Organizational Change and Concord Bookshop Paper grading criteria on the student website

Read Tales of Woe at Concord Bookshop in Ch. 1 of Implementing Organizational Change.

Write a 350- to 700-word paper discussing the phases in the organizational change process.

Describe 2 to 3 phases of the organizational change process that were not completed or implemented at the Concord Bookshop that lead to the change failure.

The Concord Bookshop is not a health care organization, but the organizational change process you study in this course applies to other types of organizations. In this assignment, you must focus on the change process. You observe how this process applies to health care organizations as you progress through the course.