Helfert, M. (2009). Challenges of business processes management in healthcare. Business Process Management Journal, 15(6), 937-952. (found in Proquest).

After reading the article, please respond to the following questions.

1) Provide a brief summary of the article.

2) Describe the planning function of management.

3) Discuss the planning aspects of this scenario. (Be sure to cite examples from the article.)

4) Identify what was done correctly and where changes could have been made.

5) Discuss the outcome of the implementation and what part planning had in its success or failure.

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