Define and explain two key concepts from the reading that stood out to you; please include page numbers, cite from the textbook, and end the essay with a reference to the textbook (citations/ references should be in APA style).
• Include suggestions the authors make that would help you better manage conflicts (again include page numbers and references to the textbook)
• Then explain how you could use the concepts that you identified to better manage a conflict in the past, present, or future.