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Subject: Impact of Airports Safety and Security Issues Enforced on Customer Satisfaction

David Torres

Institution Affiliation

Summary

The research provides knowledge on the quality of services provided by airlines and their effects on overall customer satisfaction.

Evaluation

The study is a scholarly source because the researchers come from different university institutions to share their knowledge on aviation security and customer satisfaction. The study also provides knowledge that can assist airlines in knowing the role of different dimensions of service delivery, such as customer safety for enhancing client satisfaction.

Chen, R. J., & Noriega, P. (2004). The impacts of terrorism: Perceptions of faculty and students on safety and security in tourism. Journal of Travel & Tourism Marketing, 15(2-3), 81-97.

Summary

The article provides knowledge on the perceptions of individuals towards knowledge and acceptance of security measures in air transport.

Evaluation

The study is a scholarly source because the researchers are knowledgeable individuals in this field. The researchers are from the Department of Consumer Services Management Tourism Management at the University of Tennessee, America.,

Lykou, G., Anagnostopoulou, A., & Gritzalis, D. (2018). Smart airport cybersecurity: Threat mitigation and cyber resilience controls. Sensors, 19(1), 19.

Summary

The article provides knowledge on the threats that occur due to the integration of industrial and smart devices installed in airports and an analysis of threat mitigation actions.

Evaluation

The study is a scholarly source since the authors are from the department of informatics at Athens University of Economics and Business in Greece. The article provides resourceful information on the best implantation of cybersecurity practices in airports.

Budd, L., Ison, S., & Budd, T. (2016). Improving the environmental performance of airport surface access in the UK: The role of public transport. Research in Transportation Economics, 59, 185-195.

Summary

The researchers in the study the surface access approaches of airports to know the challenges of airport surface access provision. The study provides opportunities for improvement in the infrastructure to improve the environmental performance of airport surface access.

Evaluation

The article is a scholarly source that provides knowledge about the role of airport transport. The authors involved has extensive knowledge in the field of aerodynamics and the public transport industry.

Dube, K., Nhamo, G., & Chikodzi, D. (2021). COVID-19 pandemic and prospects for recovery of the global aviation industry. Journal of Air Transport Management, 92, 102022.

Summary

The research examines the COVID-19 health tips adopted by the aviation industry. Due to the wake of the pandemic, passengers fear for their safety. As such, the study aims to explore health and safety protocols to provide this knowledge to the aviation industry to promote safety.

Evaluation

The article is a scholarly source written by health professionals. All of the researchers involved own a Ph.D. in the health field, which means they have extensive knowledge of the safety protocols that should be adopted.

Alards-Tomalin, D., Ansons, T. L., Reich, T. C., Sakamoto, Y., Davie, R., Leboe-McGowan, J. P., & Leboe-McGowan, L. C. (2014). Airport security measures and their influence on enplanement intentions: Responses from leisure travelers attending a Canadian University. Journal of Air Transport Management, 37, 60-68.

Summary

The research was set to show perceived professionalism and safety are positively correlated with enplanement intentions, and dignity threat is negatively correlated with perceived safety. The study stresses that the demonstration of professionalism of airport security has a positive relationship with enplanement intentions.

Evaluation

The article is a scholarly source because of several reasons, and one of them is the researchers involved. Doub Awards, Rita Davie, and the rest of the researchers are experienced in the area of aviation security.

Wyld, D. C., Jones, M. A., & Totten, J. W. (2005). Where is my suitcase? RFID and airline customer service. Marketing Intelligence & Planning.

Summary

The authors evaluate the adoption of radio frequency identification technology in the commercial aviation industry. The article provides knowledge on the implementation of radio frequency identification technology by focusing on Delta Airlines to enhance to evaluate its role in security and baggage handling.

Evaluation

The article is credible/ a scholarly source because the researchers involved are experts and knowledgeable in matters concerning aviation technology. Accordingly, the study of the research has sampled other academic and trade literature that is also scholarly.