Read the Ributan Engineering II Case Study.

1.    State one idea for adding value using a Lean method, such as standard work, poka-yoke, visual controls, and/or 5S.  The intent of this idea is to reduce frustration, confusion, and waiting for customers.
2.    Create one innovative idea for adding additional value by modifying, creating, or expanding the current service.  Incorporate the random word approach to generate ideas.  Use with the following random words: rival, buck, searching, poem, lawyer, and quiet.  Indicate which word triggered your idea.