I chose Fed Ex as the company. 

Prepare an evaluation of quality within the organization you have chosen.

Use information learned in this course and in prior courses in statistics or quantitative methods, apply the appropriate tools to find the source of quality problems that the organization is facing, and create an improvement plan. In doing so, use your knowledge of Six Sigma Breakthrough.
Prepare your evaluation of quality within the organization you have chosen, suggest the best practices of total quality, and propose an approach for how your organization might move from traditional practice to a Total Quality orientation to achieve competitive advantage.
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages).