Kimball’s Revisited – What is Your Advice?

Read the ‘Kimball’s Restaurant’ case study at the start of the chapter.  After reading the case study answer the following questions in at least 250 words (not including references). Be sure to integrate elements of the SWOT analysis (strengths, weaknesses, opportunities, and threats) into your reply.

If the POS system allowed for open access to its database, how would this affect the design of the new system and minimize data entry on the part of the wait staff?

If you were Tyler, considering the customer loyalty and mobile app long with limited resources, which initiative would you decide to implement first? Consider both the strategic and operational importance of each initiative along with the estimated complexity (time to implement, cost, etc.) and discuss your recommendations.

Your original response should follow APA formatting, include relevant examples of from the textbook, and at least one journal article.