To complete this assignment, read the case, Training for Customer Service Specialists in the Blanchard & Thacker text. (this is in the attachment)  Write a paper in which you design a training program by answering the questions related to the case. In your paper, address the following:

• Look beyond the questions and link the research to examine the implications and draw conclusions
• Choose an ET method from chapter 7 and apply to the case
• Discuss the advantages and disadvantages of the method for Customer Service Training

Length: 5-7 pages not including title and reference pagesReferences: Minimum of 3-5 scholarly resources.Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your paper should reflect scholarly writing and current APA standards. Review APA Form and Style.