I need specific examples of the gap model for the hospitality industry.
Martha Stewart Living Omnimedia (MSO) and its founder, Martha Stewart, have been prominently in the news over the felony conviction of its namesake founder
August 15, 2017What are the five major negotiation intervention strategies?
August 15, 2017I need specific examples of the gap model for the hospitality industry.
gap 1 not knowing what customers expect
gap 2 not having the right service quality designs and standards
gap 3 not delivering to service standards
gap 4 when promises do not match performance
