Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.
Consider your own company, or the company of your choice, and name at least 5 direct and 5 indirect costs that this company has.
August 15, 2017why is it important to analyze race with intersectionality
August 15, 2017Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.
This question pertains to graduate level Operations Management course.
Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.
1. Intangibility
2. Perishability
3. Heterogeneity
4. Simultaneity
5. Customer Participation in the service process
