Decision Making, Knowledge Management, Innovation, and Intrapreneurship REQUIRED READING: Jones, Gareth R. (2010). Organizational Theory, Design, and Change (6th Ed). Pearson Prentice Hall, Boston, MA. ISBN: 978-013-608731-1 CHAPTERS 10 and 11 CASE STUDY: 1. Go to page 360 in your textbook for the Case for Analysis, œBricks-and-Mortar Retailers Learn How to Use IT. Answer these questions giving your conclusions in the last paragraph of your essay/report: a. In what ways has the learning of employees and customers changed as a result of their ability to use the Web, and how would this change the interaction between them during the purchasing process? b. How can retail organizations promote learning at the individual, department, and store level to improve salespeople’s ability to manage customer needs? c. What is the result from having customers make œextra purchases related to the store’s performance? ESSAYS: 2. Write on these: (a) How does knowledge management promote organizational learning? (b) What determines which kind of knowledge management system a company should adopt? 3. Research œskunk works (a task force) and write your findings. Look at Hewlett-Packard, IBM, 3M or any company you want to research to complete this task. Write an essay on your findings on skunk works”when, how, where, why it is used. 4. Describe and define the relationship between quantum and incremental technological change? 5. EXERCISE: Find an example of an organization that is in the news and has been using information technology to change the way it makes decisions or increases its level of learning. Why is the organization making these changes? What is it doing to stimulate new learning? Look to textbook companies, software or hardware companies, or any business that uses IT as a core value. Attach a graphic of the logo and web site in your report.