http://www.ritzcarlton.com/en/about/gold-standards

Access the Ritz-Carlton website
and explain what the “Gold Standard” of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the “Gold Standard” to service quality? The answer should be about 1 page long.

and another assignment in the following files.
Attachments:

how_fashion_makes_its_way_from_the_runway_to_the_rack.pdf

how_fashion_makes_its_way_from_the_runway_to_the_rackquestions.pdf