1. There are many types of managers in an organization. They work at different levels in the management hierarchy. Describe all of the types of managers in some type of hierarchical order of your own design, noting some vertical as well as horizontal distinctions.

2. Effective managers must possess technical skills, human skills, and conceptual skills in varying degrees. After defining each term, justify your assessment of which of the three skills you deem to be most important to a successful manager.

3. Briefly discuss the relationship between management skills (as defined in #3 above) and management level (as described in #1 above).

4. Why are conceptual skills most important for top managers?

5. Think about the highly publicized safety problems at General Motors (GM). One observer said that a goal of efficiency had taken precedence over a goal of quality within this company. In your own words, define efficiency and effectiveness. Do you think managers can improve both efficiency and effectiveness simultaneously? Discuss.

Questions related to the syllabus:

6. In your own words, describe a good faith response.