Identify at least three objectives for the organizations customer service perspective and show how they relate to the mission, vision and strategy of the organization.
Formulate HRM strategies and policies to recruit, select, place, and retain the most efficient and effective workforce.
August 5, 2017Define the target customer for Coca Cola Company, Be specific. Develop a customer persona.
August 5, 2017Identify at least three objectives for the organizations customer service perspective and show how they relate to the mission, vision and strategy of the organization.
Consider IKEAs mission and strategy from the perspective of its potential, prospective, and present customers.
Once youre reasonably clear on whats involved, think about your organization and its customers/clients/users/service recipients/whatever-you-wish-to-call-them, and then:
- Identify at least three objectives for the organizations customer service perspective and show how they relate to the mission, vision and strategy of the organization.
- For each objective, develop at least one meaningful performance measure (metric).
- For each objective, identify at least one expected level of performance (target).
- For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organizations strategy (initiative).
- Comment briefly on the relationships of the customer service objectives that youve identified here to the financial objectives that you identified in the Module 1 assignment. How do they help to fulfill those objectives? If they dont (and they dont have to), what makes them more important than objectives that would relate to finances?
- Finally, do you wish to make any changes to your Module 1 objective write-up in light of your Module 2 experience?
