Introduction/Background – introduction to your essay/research report and some background to the organization. Provide a brief description of the business, i.e. brief history, organisation structure (e.g. restaurant, hotel chain, locations). Here you will mention the element(s) of Hospitality, Cultures, & People which you will be exploring.

Literature Review – Identify, research and discuss the elements of Hospitality, Cultures & People you will be exploring (e.g. employee rewards, empowerment, culture). You will need to search through the academic literature for this material. It is worth noting here that there is literature in the academic texts and journals relating to some of the more well-known organizations, e.g. Ritz-Carlton.

REPORT BODY, of 1,500 with a 10% variation and with parts presenting aspects such as:

Discussion/Analysis – your analysis of the current situation and any underlying problems/issues in relation to the element(s) you are exploring, e.g. employee motivation, organizational culture, training, empowerment, etc. This must be supported by concepts, frameworks, and other material from the literature which relate to the element(s) you are exploring.

Recommendations – provide recommendation for ways in which the organization could improve on its practices. Your recommendations need to be appropriately supported and take into account resources, environment and other factors which will contribute to their success.

References – Reference list giving details of any sources used in the research. The APA referencing system is to be used throughout. Using the APA referencing style, you must provide appropriate theoretical support for what you write. That is, you must clearly distinguish between your ideas, other’s ideas adapted to your own, and ideas taken from the literature as verbatim quotations. Literature citations must be relevant.

Appendices – Appropriate appendices need to be properly linked to the detail within the report.