” How do service providers with which you are familiar manage queues?
How effective have they been at managing queues? Is the appropriate
method for managing queues currently being utilized?

” What is process capability? Provide an example of how it may be used
in your organization.

” In what ways does your organization rely on statistical process
control? As organizations seek to become more effective, what role
might statistical process control play, if any?

” What is the learning curve and how may it be applied? Would the
learning curve be appropriate for your organization?

” What is Six Sigma? What are the advantages and disadvantages for
implementing Six Sigma in your organization