performance management (leading, directing, and application of authority)
II. Being a Leader
a. Define leadership
b. Distinguish between management and leadership
III. Improving communication skills
a. Define communication
b. Describe the Communication Process.
c. Communication directions.
d. Show the importance, ways and value of Listening.
e. Delineate between Formal and Informal Communication.
IV. Understanding work teams
a. Describe work teams and their functions.
b. Show the benefits of Self-managed work teams.
V. Motivating and rewarding employees
a. Describe the importance of Motivation.
b. Identify major theories of Motivation.
c. Discuss Motivation Techniques

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