Interaction Design: Beyond Human-Computer Interaction
Just a couple of paragraphs talking about chapter 9 from the book (Interaction Design: Beyond Human-Computer Interaction, Third Edition, Yvonne Rogers, Helen Sharp, & Jennifer Preece. Wiley, 2011, ISBN 978-0-470-66576-3)
it should include Tie Into Chapter, Personal Anecdote Directly Linked to Chapter, Extend the Conversation(a good question for others)