Serving Unfair Customers
Paper instructions:
Read Berry and Seiders’ Business Horizons Article, Serving Unfair Customers and Answer the following questions: Which party has more “right” to fair treatment – the customer or the employee? Under what circumstances would you fire a customer? Provide detailed explanation of your answers. Additionally, provide thoughtful feedback on the post of at least one other student. Simply stating “I disagree/agree with you” will not earn points
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