Task
You are a management consultant that has been assigned to work for TPMT to help develop systems
to  manage  and  support  knowledge  sharing  within  the  organisation  to  improve  business
performance. One of the business owners has recently read an article on companies using Web 2.0
technologies to support knowledge management and is keen for you to explore this avenue. She has
asked  you  to  produce  a  briefing  document  on  whether  web  2.0  could  be  used  effectively  to  help
address some of the problems the company is facing. Your document should:

1.  Identify one of the key Knowledge Management (KM) business problems facing TPMT from
the case study. For the problem that you have identified justify why the problem should be
addressed to improve business performance.
2.  Provide an overview of the characteristics of web 2.0 technologies
3.  Identify  three of the benefits and three of the challenges of applying web 2.0 technologies
to address the type of KM problem you have identified in part 1 of the question. You should
use  a  balance  of  examples  from both practical  business  situations  and  academic  papers  to
support your argument and clearly identify connections between KM and use of Web 2.0.
4.  Based on your  findings  in  the  first  three  parts of  the question,  suggest  possible options for
how the organisation could apply web based tools and knowledge management practices to
address  the  problem  you  have  identified in  part  1  of  the  question.  You  should  take  into
consideration the following points
?   The  size  of  the  company,  minimal  budget,  stakeholders  and the  company
operations.
?   How  the  web  based  tools  could  be  integrated  with  knowledge  management
practices
?  Clearly state  any  reasoned  assumptions  you  have  made  as  part  of  your  proposal
such as integration with existing systems or approximate costs or budget.