1- Why is “empowerment” so critical these days and how does it relate to improving customer service?

Have you ever had the opportunity to work in an empowered role and what did that mean to you?

How has your company embraced empowerment?

2- How do you response to feedback?

What have you learned from the article by Sheryl Sandberg and what will you do differently now? (pdf uploaded)

200-250 words for each max.