Part A

Please complete the following:

From football teams to Fortune 500 companies, recruiting superior talent is essential to fueling a team’s successful growth, as you see from Coach’s story of getting John Riggins to rejoin the team formerly known as the Washington Redskins. However, convincing someone to join your team can be a tricky business. This week, we look at ways to effectively recruit with key insights that’ll help you convince someone that they need to join your team! Imagine you’re preparing to recruit someone to be part of your team. Name three things you would try to do or use in your sales pitch to close the deal. Why do YOU think those things would help you land your recruit?

Part B – Please respond to the following:

• From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
• Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.