Excel Chapter 3: Grader Project
April 3, 2022Exp19_Excel_Ch04_Cap_Tech_Support_Instructions.docx
April 3, 2022
SupportCalls
Technical Support Calls |
Threshold |
30 |
days |
Incident Number |
Date created |
Last Name |
Agent Name |
Computer ID |
Description |
Status |
Date Resolved |
939-76160 |
1/1/21 |
Norris |
Cox |
3141 |
Forgotten Password |
Open |
2/6/21 |
712-90501 |
1/1/21 |
Harvey |
Rousaux |
5995 |
Forgotten Password |
Open |
1/19/21 |
354-52747 |
1/7/21 |
Neal |
Rousaux |
9380 |
Software Update |
Hold |
1/24/21 |
354-52747 |
1/7/21 |
Neal |
Rousaux |
9380 |
Software Update |
Hold |
1/24/21 |
859-45748 |
1/11/21 |
Lee |
Vong |
5070 |
Virus |
Closed |
1/18/21 |
610-12016 |
1/13/21 |
Glover |
Leggett |
5891 |
Forgotten Password |
Hold |
1/18/21 |
459-84377 |
1/13/21 |
Barnett |
Vong |
1251 |
Printing Issues |
Hold |
2/6/21 |
218-35195 |
1/13/21 |
Ross |
Rousaux |
6735 |
Virus |
Closed |
1/27/21 |
140-57449 |
1/14/21 |
Pearson |
Vong |
6235 |
Will not power on |
Hold |
2/2/21 |
399-98477 |
1/15/21 |
King |
Vong |
7426 |
Printing Issues |
Closed |
1/26/21 |
657-68422 |
1/16/21 |
Washington |
Hays |
6405 |
Software Update |
Closed |
2/9/21 |
840-29369 |
1/17/21 |
Hopkins |
Leggett |
3708 |
Software Update |
Open |
2/13/21 |
285-88931 |
1/26/21 |
Bell |
Hays |
1756 |
Printing Issues |
Hold |
2/25/21 |
254-39938 |
2/4/21 |
Stone |
Broadnax |
2971 |
Will not power on |
Closed |
2/20/21 |
733-99609 |
2/4/21 |
Alexander |
Vong |
9454 |
Virus |
Open |
2/17/21 |
207-19047 |
2/4/21 |
Cook |
Broadnax |
1850 |
Virus |
Closed |
2/12/21 |
608-25364 |
2/7/21 |
Baldwin |
Leggett |
4317 |
Software Update |
Open |
3/6/21 |
967-11630 |
2/9/21 |
Mendez |
Vong |
6724 |
Forgotten Password |
Hold |
2/28/21 |
398-79106 |
2/10/21 |
Hardy |
Vong |
4549 |
Printing Issues |
Closed |
2/23/21 |
619-44822 |
2/10/21 |
Silva |
Cox |
8950 |
Software Update |
Closed |
2/12/21 |
752-21845 |
2/11/21 |
Hanson |
Leggett |
7444 |
Virus |
Open |
2/27/21 |
131-31453 |
2/13/21 |
Medina |
Vong |
5469 |
Printing Issues |
Closed |
2/18/21 |
553-87138 |
2/14/21 |
Brown |
Hays |
7227 |
Virus |
Open |
3/9/21 |
727-78890 |
2/15/21 |
Watts |
Dodson |
4468 |
Printing Issues |
Closed |
2/28/21 |
284-56116 |
2/17/21 |
Ramos |
Broadnax |
9018 |
Virus |
Closed |
2/28/21 |
812-94308 |
2/17/21 |
Powers |
Cox |
5600 |
Will not power on |
Open |
2/21/21 |
422-24141 |
2/18/21 |
Carpenter |
Leggett |
4978 |
Forgotten Password |
Closed |
2/26/21 |
290-81093 |
2/19/21 |
Gregory |
Cox |
8041 |
Printing Issues |
Hold |
3/10/21 |
309-20285 |
2/20/21 |
Coleman |
Hays |
3198 |
Will not power on |
Closed |
3/20/21 |
614-70314 |
2/20/21 |
Gutierrez |
Leggett |
3801 |
Software Update |
Closed |
3/3/21 |
972-55567 |
2/25/21 |
Carroll |
Cox |
8582 |
Printing Issues |
Hold |
2/28/21 |
862-62517 |
3/2/21 |
Pena |
Broadnax |
5690 |
Will not power on |
Hold |
3/15/21 |
751-81316 |
3/3/21 |
Ramirez |
Hays |
9751 |
Virus |
Closed |
3/24/21 |
884-29640 |
3/4/21 |
Watts |
Broadnax |
4478 |
Will not power on |
Hold |
3/22/21 |
347-52802 |
3/5/21 |
Larson |
Vong |
8874 |
Printing Issues |
Closed |
3/26/21 |
760-87938 |
3/8/21 |
Burke |
Hays |
6674 |
Forgotten Password |
Hold |
3/28/21 |
605-47583 |
3/9/21 |
Garner |
Cox |
9589 |
Forgotten Password |
Closed |
3/14/21 |
692-91711 |
3/10/21 |
Richards |
Broadnax |
3574 |
Forgotten Password |
Open |
4/8/21 |
878-43585 |
3/13/21 |
Hale |
Dodson |
2853 |
Virus |
Closed |
3/21/21 |
164-64518 |
3/14/21 |
Hines |
Rousaux |
1675 |
Will not power on |
Closed |
6/12/21 |
330-67419 |
3/15/21 |
Miller |
Cox |
5423 |
Printing Issues |
Hold |
4/5/21 |
774-85680 |
3/16/21 |
Murray |
Broadnax |
4498 |
Virus |
Open |
3/31/21 |
859-12568 |
3/18/21 |
Soto |
Hays |
8586 |
Will not power on |
Closed |
4/5/21 |
683-70001 |
3/22/21 |
Newman |
Leggett |
6580 |
Forgotten Password |
Closed |
3/26/21 |
747-57548 |
3/24/21 |
Murray |
Broadnax |
1992 |
Will not power on |
Closed |
3/25/21 |
247-70541 |
3/24/21 |
Rodgers |
Dodson |
2340 |
Software Update |
Closed |
4/11/21 |
905-42019 |
3/26/21 |
Ward |
Rousaux |
5173 |
Printing Issues |
Open |
4/17/21 |
905-42019 |
3/26/21 |
Ward |
Rousaux |
5173 |
Printing Issues |
Open |
4/17/21 |
519-68338 |
3/26/21 |
Perry |
Leggett |
3850 |
Forgotten Password |
Hold |
4/12/21 |
573-57033 |
3/28/21 |
Parker |
Dodson |
7970 |
Will not power on |
Hold |
4/21/21 |
179-51542 |
3/29/21 |
Gray |
Hays |
1577 |
Software Update |
Closed |
4/9/21 |
554-76104 |
3/30/21 |
Carroll |
Vong |
6399 |
Virus |
Open |
4/24/21 |
359-25878 |
3/31/21 |
Medina |
Cox |
2044 |
Virus |
Hold |
4/18/21 |
831-91089 |
4/4/21 |
Herrera |
Broadnax |
4998 |
Will not power on |
Closed |
4/30/21 |
600-91856 |
4/5/21 |
Scott |
Dodson |
3696 |
Virus |
Open |
4/15/21 |
830-21577 |
4/7/21 |
Black |
Rousaux |
8038 |
Forgotten Password |
Hold |
4/13/21 |
608-17014 |
4/7/21 |
Patton |
Vong |
5821 |
Will not power on |
Open |
4/15/21 |
756-15938 |
4/15/21 |
Leonard |
Rousaux |
6999 |
Printing Issues |
Hold |
4/23/21 |
176-51222 |
4/16/21 |
Sims |
Vong |
9260 |
Will not power on |
Hold |
5/10/21 |
533-90278 |
4/17/21 |
Hoffman |
Broadnax |
3168 |
Virus |
Open |
4/19/21 |
418-53177 |
4/17/21 |
Reyes |
Hays |
2955 |
Virus |
Hold |
5/17/21 |
971-93713 |
4/25/21 |
Perry |
Vong |
3637 |
Will not power on |
Hold |
4/30/21 |
424-30728 |
4/26/21 |
Walker |
Dodson |
9955 |
Will not power on |
Closed |
5/2/21 |
677-54555 |
4/28/21 |
Lowe |
Vong |
6330 |
Will not power on |
Hold |
5/27/21 |
875-36070 |
5/2/21 |
Delgado |
Dodson |
3488 |
Will not power on |
Closed |
5/28/21 |
692-66855 |
5/2/21 |
Fletcher |
Rousaux |
7476 |
Virus |
Open |
5/29/21 |
628-20629 |
5/3/21 |
Rodriquez |
Hays |
4504 |
Virus |
Hold |
5/16/21 |
834-13215 |
5/3/21 |
Fields |
Leggett |
8397 |
Virus |
Open |
6/2/21 |
295-57913 |
5/5/21 |
Nguyen |
Cox |
6494 |
Will not power on |
Closed |
5/13/21 |
868-40830 |
5/5/21 |
Griffin |
Dodson |
7125 |
Forgotten Password |
Closed |
5/7/21 |
719-34522 |
5/5/21 |
Shelton |
Leggett |
6925 |
Virus |
Open |
5/10/21 |
374-70234 |
5/7/21 |
Johnson |
Cox |
1834 |
Forgotten Password |
Open |
5/22/21 |
844-13469 |
5/9/21 |
Curtis |
Rousaux |
3345 |
Will not power on |
Open |
5/20/21 |
649-90703 |
5/9/21 |
Butler |
Vong |
2651 |
Will not power on |
Open |
6/8/21 |
240-64918 |
5/9/21 |
Frazier |
Cox |
6903 |
Forgotten Password |
Hold |
6/8/21 |
727-38195 |
5/14/21 |
Robbins |
Hays |
9354 |
Virus |
Hold |
6/8/21 |
975-62266 |
5/15/21 |
Kim |
Broadnax |
9834 |
Virus |
Hold |
5/21/21 |
862-52194 |
5/16/21 |
Clark |
Broadnax |
5897 |
Will not power on |
Hold |
5/26/21 |
904-44724 |
5/17/21 |
Ortega |
Vong |
8203 |
Printing Issues |
Hold |
5/27/21 |
556-31818 |
5/18/21 |
Graham |
Rousaux |
9795 |
Software Update |
Closed |
6/5/21 |
824-74907 |
5/18/21 |
Soto |
Hays |
7464 |
Printing Issues |
Open |
6/14/21 |
677-39516 |
5/20/21 |
Marshall |
Vong |
1975 |
Printing Issues |
Hold |
5/31/21 |
677-39516 |
5/20/21 |
Marshall |
Vong |
1975 |
Printing Issues |
Hold |
5/31/21 |
286-68356 |
5/23/21 |
Johnson |
Vong |
3482 |
Forgotten Password |
Open |
6/14/21 |
207-49346 |
5/27/21 |
Mckinney |
Rousaux |
6211 |
Virus |
Open |
6/5/21 |
816-11026 |
5/28/21 |
Parks |
Vong |
6632 |
Will not power on |
Closed |
7/21/21 |