You are a member of a consulting firm that provides design services for institutions and organizations involved with education or training.  The firm is adding a new type of design service (support systems), and you have been asked to prepare a basic design package for one of the new customers.  The third task in creating the design for a support system is to prepare a faculty and staff support plan tailored to the type of client organization and its learner profile.  The support plan should include a description of the types of support needed (e.g., management, coaching, training) and how it might be provided.  Descriptions of support features and functions should be supported by references to pertinent literature.