Please provide an overview and personal insights of this week’s class activity/discussion?

        Utilizing the readings and videos, please provide your reflective insight on how the concepts can be applied in the real world or time that you experienced the concept in operation.
        The reflection essay should be 2-page minimum be in APA format (no abstract page required), include a reference page, Times New Roman font, size 12, and the format for paragraphs is double-spaced and left-aligned.

Topics:
making a reccomendation, making introductions, giving feedback, managing older employees, communicating credibly, making decisions differently: Head vs. heart