Effective negative news email based on the case above. You can add information to improve
your answer, as long as it doesn’t contradict the facts in the case. Email Jason Lee
([email protected]) your reply. Be extremely tactful with him—you want to keep his
company as a client. Avoid blame/criticism and explain the reasons using wording that focuses on
benefits to the client, rather than protection for your business. In addition, avoid criticizing or blaming
Gwen.
Make sure your
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