Link:

http://www.wsj.com/articles/self-checkout-begins-to-take-hold-in-japan-1420147984?mod=djem_jiewr_MK_domainid&autologin=y

Read the wall street journal and answer the questions

Questions:

1. In your own words, explain what “omotenashi” means in the context of retailing in Japan.

2. What is labor productivity, and why is this such an important issue in Japan today?