Organizational problem:

Technological development, student learning and internal employee development

Although my organization is considered one of the innovators and leaders of online higher education, I believe our proper use and implementation of innovative technology has diminished even to the point of being surpassed by other organizations. The learning platform for our online students is very user-friendly and rated wonderfully among students; nevertheless, our use of technology such as video conferencing and allowing students to view live or recorded lectures is almost nonexistent. The organization has some protocol for employee learning and development but the courses and skill level are very rudimentary.

• Summarize how others have studied the problem, including a description of general research approaches used

• Discuss whether different research approaches seem to generate different types of knowledge about the problem, raise different problems, or help reframe the problem.

• Describe how the research analysed above might help inform or guide practice or decision-making regarding your organisational problem.